YOUR REQUEST
✉Tell the office what you need
Families currently contact Harvey by phone or email. Share the home location, requested date, start and finish times, and anything else the team should know.
HOW IT WORKSFrom first call
From first call
to care at home.
Our office and rostering team coordinate service requests with families and workers, so everyone knows the agreed details.
OUR COORDINATION
↗We review and arrange
The request goes to Harvey’s rostering team. They check availability and coordinate a worker for the proposed job. The arrangements are confirmed with the family and worker.
THE SCHEDULED VISIT
⌂Care is provided at home
At the agreed date and time, the assigned worker attends the home to provide the arranged service.